elpalmer
Member
Registered: Jan 15, 2008
Posts: 10
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| | April 15, 2010 at 04:37 PM | Reply with quote | #1 |
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We would like to remove or at least disable the helpdesk selection from Mouse Tracks Web, and use just the knowlegebase feature.
I noticed in the mtHeader.ascs a "urldisabled=" in the helpdesk image tag. Is there a way for us to signify that the helpdesk menu item is disabled? Can I just remove the whole menu item by editing the mtHeader.ascx? Any help you can provide would be greatly appreciated!!! |
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thoese
Moderator
Registered: Oct 19, 2007
Posts: 163
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| | April 15, 2010 at 06:58 PM | Reply with quote | #2 |
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Hi,
You can try the following...
1. Make a backup copy of mtHeader.ascx
2. Edit mtHeader.ascx
Change the following line to read...
<dxm:MenuItem NavigateUrl="~/mtHelpDesk.aspx" Text="Help Desk" Name="mnuHelpDesk" Visible="false">
Note the Visible="false" is what was added.
If you remove the menu item you will get errors since there is some logic that references these menu items. |
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elpalmer
Member
Registered: Jan 15, 2008
Posts: 10
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| | April 16, 2010 at 08:31 AM | Reply with quote | #3 |
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Thanks for the suggestion. Actually, that did not work, however, it did give me a hint and I found another way to do it. Thanks for the prompt reply!
Now, is there any way to change the test on the first page that says how many helpdesk ticket are open? I've searched through the mtweb fils and cannot find those strings so I can take them out. Thanks again for your help! |
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thoese
Moderator
Registered: Oct 19, 2007
Posts: 163
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| | April 16, 2010 at 09:11 AM | Reply with quote | #4 |
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Hi,
These strings are written to the page programatically so they're not available to hide within the aspx page.
If this is something you really need I could customize this page for you. Feel free to give me a call to discuss this.
Thanks,
Todd
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elpalmer
Member
Registered: Jan 15, 2008
Posts: 10
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| | April 16, 2010 at 09:19 AM | Reply with quote | #5 |
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That's a wonderful offer, and I may take you up on that at a later date. I think first we will be doing some testing and experimenting to see if this is going to suit our needs. Since we already own it, I'd really like to see us using this, but there are other people who have more say and they might want us to go down a different path.
Thanks again for all of your help!!
Lissa Palmer University of Florida
Computer Applications Coordinator UF Bridges
Workstation and Network Support PO 113359
elpalmer@ufl.edu Gainesville, FL 32611
(352)273-1016 FAX (352)273-1009
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thoese
Moderator
Registered: Oct 19, 2007
Posts: 163
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| | April 16, 2010 at 12:44 PM | Reply with quote | #6 |
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Sounds good. If you want to proceed with this please don't hesitate to ask.
Have a great day!
Todd |
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