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neil

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Posts: 7
Reply with quote  #1 
When in Service Desk grid view, sorting by priority sorts High, Low, Normal rather than by Priority Order.
jdelaria

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Posts: 89
Reply with quote  #2 
Neil, could this be because it is sorting in alphabetical order H-L-N?
To overcome this issue, I have relabeled my priorities to:
P1 - High
P2
P3 - Normal
P4
P5 - Low

Perhaps this will help you?
neil

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Posts: 7
Reply with quote  #3 
That works! Sometimes the solutions are so obvious, that a person overlooks them. Thank you.
jdelaria

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Posts: 89
Reply with quote  #4 
Glad I could help, Neil.
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