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dereck

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Reply with quote  #1 
Ability to make software inactive. When we purchase a copy of Office 2010, we want to retire, say Office 2003
jdelaria

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Reply with quote  #2 
Ian, you could accomplish this by adding a custom boolean field to the general tab labeled 'Inactive'. This would also allow such things as reporting and sorting filters.
dereck

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Reply with quote  #3 
Hi there
The idea is to suppress the inactive products from the software list and other areas (when relating software to a ticket). I do not see the filter option once the boolean field is created. See attached

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jdelaria

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Reply with quote  #4 
Ian, add this issue to the 'Bugs' area of the forum.

WORK AROUND: If you go to your column chooser you will see this newly added field 'Inactive'. There, you can choose the drop down arrow to filter on and off. Once you choose to filter, the filter shows at the bottom of the screen as a defined filter to which you can add additional filter fields.

I would have to say this is a glitch to where Todd isn't adding the custom fields to the filter chooser after turning them on.
thoese

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Reply with quote  #5 
The workaround you described is the proper way to handle this.

Another way to accomplish this would be to add the custom field to the grid. Only the fields where the column is visible in the grid show up in the filter builder menu.

There is an actual built-in way to deactivate software but I don't think it accomplishes what you are trying to do here. Open Admin-Lookup Tables-Software Products and you can deactivate products which are not current. Doing this removes the product from the list of drop down choices but preserves existing values.


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