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neil

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Posts: 7
Reply with quote  #1 
Is there a way to show ticket description in the grid rather than Last Comment? We have selected the option to show the description under the ticket details and the view becomes very difficult to read.
thoese

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Posts: 491
Reply with quote  #2 
Yes, 1. Click on the 'Configure List Items' button. 2. Drag the 'Description' field in the grid header in the position where you want it. See attachment for clarification. Also, you can remove a field by dragging it back to the field chooser box.

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Click image for larger version - Name: configlist.jpg, Views: 23, Size: 35.10 KB 

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neil

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Posts: 7
Reply with quote  #3 
Excellent...very good job on this product.
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