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thoese

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Reply with quote  #1 
Have an application option to allow end-users to use this feature.  This way they can copy their manager if approval is needed to complete the request.
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thoese

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Reply with quote  #2 
This has been implemented through the new CC feature available in version 10.0.

They won't see the "Save Notify & Close" option but the CC'd user will receive a notification when the user creates a ticket.

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