Help Desk and PC Inventory Software by Gritware   Gritware Support Forums
Gritware Support Forums
Sign up Latest Topics
 
 
 


Reply
  Author   Comment  
rpaul1

Member
Registered:
Posts: 6
Reply with quote  #1 
After increasing the IIS Idle Time-out value to 1000 minutes, this error message still pops up several times/hour in version 9.0.3. 
thoese

Moderator
Registered:
Posts: 491
Reply with quote  #2 
Hi,

We have had reports of this issue.  By chance are you using the Email-To-Ticket converter?  I've noticed that when an email with an attachment comes through it can cause this behavior. 

Thanks,

__________________
Todd @ Gritware
Other resources
Gritware.com
Knowledge Base
Web Tracks Help
rpaul1

Member
Registered:
Posts: 6
Reply with quote  #3 
Yes, we use the converter.
thoese

Moderator
Registered:
Posts: 491
Reply with quote  #4 
Thanks for the confirmation.  I am testing hotfix to see if it resolved this specific issue.  When completed i will post a link to the download.

Thank you,

Todd

__________________
Todd @ Gritware
Other resources
Gritware.com
Knowledge Base
Web Tracks Help
thoese

Moderator
Registered:
Posts: 491
Reply with quote  #5 
Hi,

I've created a patch which should fix this error when it's caused by the Email-To-Ticket converter processing attachments.  You can download the patch at the following URL...

http://www.gritware.com/downloads/WebTracks_9031_Patch.zip


View the ReadMe.txt file in the patch for installation instructions.

Thank you,

__________________
Todd @ Gritware
Other resources
Gritware.com
Knowledge Base
Web Tracks Help
rpaul1

Member
Registered:
Posts: 6
Reply with quote  #6 
complete.  I will let you know how it goes.  Thank you!
rpaul1

Member
Registered:
Posts: 6
Reply with quote  #7 

I am happy to report that the patch resolved the issue!  Thank you...

thoese

Moderator
Registered:
Posts: 491
Reply with quote  #8 
I'm happy to hear this has fixed the problem.  Thank you for reporting back your results.
__________________
Todd @ Gritware
Other resources
Gritware.com
Knowledge Base
Web Tracks Help
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.