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dparish

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Posts: 6
Reply with quote  #1 
We have a user marked as a department head but for some reason they cannot see the tickets from the rest of the same department, they can only see their own.

Anything we can check?


thoese

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Reply with quote  #2 
Hi,

By default the users view will only show tickets that they have requested.  If a user is a department head they should then see the following icon on their ticket list grid...

Capture.png 

The single user icon pictured above is filtering just for their personal tickets.  If they click this icon it will allow them to see all tickets in their department...

Capture.png 

Thank you,


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dparish

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Reply with quote  #3 
I should have noted that the user is not getting that option.  I also thought that was the issue.
thoese

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Reply with quote  #4 
Did you just add them as a department head?  If so the user will most likely need to sign off (close browser) and resign in.

If that doesn't work try the following. 

Open Admin--Application Cache and recycle all.

Also, I assume the department head is assigned to a department (i.e., it's not blank) in their user's record?

Thank you,

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