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Canadianmade

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Reply with quote  #1 

We currently have a free help desk program that we would like to import tickets from. We have purchased a enterprise copy of WebTracks and would love to be able to import the tickets from the old helpdesk program to keep for reference. It also uses SQL as it's backend.

Not sure if I could get some help or suggestions on how to do this?

Canadianmade

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Reply with quote  #2 
I was able to import using SSIS in SQL from the other program into webtracks with no issues since most of the fields were of the same type. This made it much easier.

Thanks to Todd for his help!
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