Help Desk and PC Inventory Software by Gritware   Gritware Support Forums
Gritware Support Forums
Sign up Latest Topics
 
 
 


Note: This topic is locked. No new replies will be accepted.


Reply
  Author   Comment  
jdelaria

Member
Registered:
Posts: 89
Reply with quote  #1 
I would like to see an option for WT to send an automatic email to an email address, whether it be one individual or a group of individuals, when a new ticket is created by an unlicensed end user via the portal.

Scenario:
1) End user logs into the portal and creates a new ticket.
2) An automated email is sent to one or more listed individuals notifying of the newly created ticket. This email could contain information like notification emails contained now during the update ticket process.

I understand there is the option to setup notifications via ticket type. However, this process does not work in our model.
thoese

Moderator
Registered:
Posts: 491
Reply with quote  #2 
This has been implemented in a round about way in version 9.00.

In version 9.0 you may now have a default ticket type as well as mark certain ticket types as not selectable by end-users.  This would allow you to force the ticket type of 'unassigned' for new tickets created by end-users.  You can then set up a distribution list (by editing the 'unassigned' ticket type) of users to be notified.

__________________
Todd @ Gritware
Other resources
Gritware.com
Knowledge Base
Web Tracks Help
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.