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jdelaria

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Reply with quote  #1 
I would like to request there be a setting added to the application that would allow or prevent techs from being able to change other techs comments within a ticket. This isn't an issue of security for us, so much as it will prevent inadvertently changing the wrong comment within a ticket when more than one tech is involved.

In addition to this, there should be a setting to prevent techs from editing end user comments as well. 

Thanks. 
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