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kkennedy

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Reply with quote  #1 
Hello,

I am having display issues when users access the web tracks system using the latest version of Google Chrome. Fire Fox and IE appear to be fine. The issue is basically all the borders are removed from the control buttons and drop down menus, making it hard to see where people should be clicking or selecting items. Some formatting is out of place and the cursor no longer changes to a pointer when hovering over a button. (See attached image)

The issue is not noticed right away, only after clicking through the site's menus for a while or possibly saving a comment on a help desk ticket. The problem seams sort of random, as no one action appears to cause the issue. In order to get the site to look normal again you have to restart chrome. Logging out and then back in does not solve to display problems.

Not sure if this might be something to do with a resent update with chrome / java as I have been able to view the site (Under version 9.0.3.3)in the past with our issues in Chrome. 

Thanks,
Kyle 


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thoese

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Posts: 491
Reply with quote  #2 
I tried reproducing this in Chrome version 27.0.1453.116 m but was unable to.  However I did some quick research and it could be an issue with Chrome version 26.  There is a comment in the thread that the issue is gone in Chrome 27.

http://productforums.google.com/forum/#!topic/chrome/zID6uQQfKH8

The display issue should be fixable without having to logout of Web Tracks or close out of Chrome.  Pressing Ctrl-F5 on an affected page should force Chrome to reload the page without using cache.

I'll also see if there's something that can be done on our end to make chrome behave properly.  This however would be in the next major release which is a few months out.

Does the Ctrl-F5 workaround render the controls properly?  Also what's the exact version of Chrome you are using?

Thanks,


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kkennedy

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Reply with quote  #3 
Just checked and I am using version 27.0.1453.116 m also. I can cause the issue if I do the exact following steps:

Sign into web tracks
Select service desk
select any ticket
Click "Comments"
Click add comment
Click Cancel
Click Save & Close


Using the Ctrl+F5 does display everything correctly again. 
thoese

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Reply with quote  #4 
I'm still unable to reproduce using the steps you listed.

Is this reproducible for you on http://webtracksdemo.gritware.com ?

One other suggestion would be to clear your browsers cache. 

Sorry for any inconvenience.  I'll look into this further for the next update.

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kkennedy

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Reply with quote  #5 
Since installing the 9.1.0.1 update I am no longer seeing the display issues when using chrome.
thoese

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Reply with quote  #6 
Thanks for the update.  In version 9.1 we started using a version query string parameter on our css files.  This forces chrome to reload the css page rather than getting it from cache when we update our version.  I'm not sure this was the cause of the display behavior you noted but I'm happy to hear it's not present after you updated.


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