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dlightfoot

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Reply with quote  #1 
We have installed the program (Std Ed 8.1.0) on our server (SBS 2003) and have imported all our users from active directory. When we were trying to audit our computers the wizard look as if it was going to work and found 94 computers yet only imported 28. I thought this was odd so I tried to rerun the audit and got the following error message:

AN ERROR OCCURED DURING THE QUERY TEST:
The server is not operational.

To my knowledge nothing has changed between the time it found the 94 computers until the time I tried to run it the second time.

Can you please help? I have attached a screen shot of the error.

Thanks.

Attached Images
Click image for larger version - Name: WebTracksError.JPG, Views: 40, Size: 102.60 KB 

thoese

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Reply with quote  #2 
Hi,

Usually this error indicates the query is invalid. If you are trying to audit all computers in the domain you should be able to leave the LDAP entry blank. Try this and see if it can get through.

Thank you,

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dlightfoot

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Reply with quote  #3 
Todd:
Thanks for the reply. Made the change to the query and am getting the following error:

AN ERROR OCCURED DURING THE QUERY TEST:
Faiiled to Ping 'SCOTIANGOLD"

Any ideas?

Thanks.
thoese

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Reply with quote  #4 
What happens if you leave the whole entry blank (take out scotiangold as well)?
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dlightfoot

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Reply with quote  #5 
Leaving query field blank caused the program to start the audit but I got the following (see the attached image)

Thanks

Attached Images
Click image for larger version - Name: WebTracksError.JPG, Views: 36, Size: 125.60 KB 

thoese

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Reply with quote  #6 
Ok,

I will give you a call to discuss.

Thanks,

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dang

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Reply with quote  #7 
We don't use a domain, can an audit work in a Workgroup? (I currently run the audit manually on each workstation)
thoese

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Reply with quote  #8 
The Wizard won't work without a LDAP server. You can continue to audit them manually.

To automate the process you could put something in the startup on a computer to run a command similiar to...

WTAudit.exe WEB_SERVICE_URL=http://YourServer/WebTracks/Services/WebTracksServices.asmx

See http://www.gritware.com/Help/WebTracks2011/wtaudit_exe.htm for additional information on wtaudit.exe.


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dang

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Reply with quote  #9 
Thanks for the information.
kkennedy

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Reply with quote  #10 
Web Tracks version : Standard Edition 8.1.0
OS : SBS 2003
IIS : 6.0

Hello,

I am receiving the same error as the first post in this thread.

AN ERROR OCCURED DURING THE QUERY TEST:
The server is not operational.

The program was working fine after a fresh install and then I received this error. I ended up reinstalling web tracks on my server and then the problem went away.
I have been running audits every couple days for about 2 weeks with no issues until I received this error again today. I tried the suggestions in this thread such as clearing the query field, which worked once. Although after I attempted to run the query again I received the same error.

As far as I know nothing was changed with the server between this morning when it was working to now.
Any help would be appreciated.
thoese

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Reply with quote  #11 
I'm not sure why you'd get this error if the LDAP entry is blank. This typically indicates a syntax error in the query.

May i suggest rebooting the IIS server if that's a possiblity?

I'm wondering if somehow the computer is having issues communicating with the domain. You could try...

1. Leave LDAP query blank
2. LDAP://YourDomainName

If this doesn't work i'm curious if you were just to type in a single workstation name in the query if this is working.

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kkennedy

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Reply with quote  #12 
Yesterday I restarted the IIS service and attempted the audit again; it worked fine as long as the LDAP entry was blank. Now I have tried again today and I am getting the message I was receiving before,

AN ERROR OCCURED DURING THE QUERY TEST:
The server is not operational.

I receive this error no matter if the LDAP field is blank, just our domain or a targeting a single computer.
thoese

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Reply with quote  #13 
Does resetting IIS fix the issue or is a reboot of the server required? For some reason it seems that IIS is losing the ability to communicate with your domain.

Also could you tell me what type of authentication you are using in Web Tracks?

Thank you,

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kkennedy

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Reply with quote  #14 
All I am restarting is the IIS service on the server. Once I restart that it works correctly. I just did it again and now web tracks does not give me the error. Auditing works fine, although this is what I did yesterday and it stopped working earlier this morning.

I am using Active Directory Authentication.
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