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dang

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Reply with quote  #1 
Our "Maximum Attachment Size Allowed (kb)" is set to 50000. However I'm unable to attach a 13MB PDF file. I get this error message:

"A file you attempted to upload exceeds the allowable size set by this website. Please contact your website administrator if you have further questions.

Press your browsers 'Back' button to return to the previous page."

Can you advise what I might try?
Thank you,
Dan
thoese

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Reply with quote  #2 
There's two spots where you may need to check this...

One is in the web.config. It should default to 50000kb...

    


The other is in Admin--Application Settings--General Tab. Make sure this value is sufficient as well. By default this is set to 500kb....

Maximum Attachment Size Allowed (kb)


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dang

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Reply with quote  #3 
I checked both things you mentioned, and they are set to 50000.

Are you able to attach a 13mb PDF?
thoese

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Reply with quote  #4 
Hi,

I double checked this and did find an issue. It seems that the maximum attachment size of a single file is 10MB regardless of these settings. You can make it smaller than this but values larger than this are limited to 10,000kb.

The 50,000 Length in the web.config is for a combined attachment size. For example you could upload 3 9MB files for a total of 27MB.

This hard cap is unintended and will be removed in a future release.

Sorry for any inconvenience.

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dang

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Reply with quote  #5 
Thanks for checking into this Todd.
Dan
thoese

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Reply with quote  #6 
This has been corrected in version 9.0.  Please note however that there is still a hard cap on the upload size but it has been increased to 100MB (it's not recommended to store files this large in the database).

Thanks,

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