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dang

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Reply with quote  #1 
Hi, I'm installing WebTracks on a new SBS 2011 Standard x64 (running in a vm) server. I'm following the instructions in the "Web Tracks 2011 Installation Guide".

Step 2 states if I'm running a 64 bit OS that I should change the 'Enable 32-Bit Applications" from FALSE to TRUE. When I change that, our Outlook 2007 can't connect to the server any more. Changing it back to FALSE, and Outlook reconnects.

What should I try?
Thank you,
Dan Gray
thoese

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Reply with quote  #2 
Hi,

What you can do is create an app pool specifically for Web Tracks. After installing Web Tracks do the following..

In IIS Right Click on Application Pools and Choose New App Pool (name WebTracks). Change the enable 32-bit to true on this new pool.

In the IIS tree browse to Default Website--Web Tracks.

Right Click on Web Tracks and choose Manage Application -- Advanced Settings.

Select the new application pool you created.

Thanks,

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dang

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Reply with quote  #3 
Thanks for the very quick reply.

When creating the new app pool, under the .net framework version I have 2 choices.
.Net Framework v2.0.50727 (default)
.Net Framework v4.0.30319

Which do you prefer?
Dan

Update: Nevermind, the other Application pools were v4, so I selected that.
thoese

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Reply with quote  #4 
Hi,

I usually suggest the 2.0.50727 version.

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dang

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Reply with quote  #5 
I'm really close...
I started the WebTracks application pool, but I'm getting:

Service Unavailable
HTTP Error 503. The service is unavailable.

Thank you,
Dan
dang

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Reply with quote  #6 
Okay, since you recommend v2, I removed the app pool and set it up as v2. However, I'm still getting..

Service Unavailable
HTTP Error 503. The service is unavailable.


Thanks,
Dan
thoese

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Reply with quote  #7 
Hi,

I will look into this and hopefully have some advice this afternoon.

Thank you,

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dang

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Reply with quote  #8 
I'm going to try this, per Microsoft.

http://support.microsoft.com/kb/969786

Dan

Update: Everything was already set to FALSE, so I didn't make any changes.
thoese

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Reply with quote  #9 
Hi,

I'm sorry to hear that didn't work.

We could try setting this up as a different site within IIS (wouldn't be under Default Web Site).

Give me a call at your convenience and we can setup a time to go over this.

Thank you,


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mkschmidtjr

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Reply with quote  #10 
Hello Todd and Dan,

We are attempting to demo the product to one of our clients using the same Microsoft SBS 2011 x64 server. After installation, I created a new web site running under a different port "911" which points to the webtracks webroot directory however getting the same 503 error. I have configured the WebTracks application pool for 32 bit application as true. 

Any suggestions? 

Thanks in advance.
Mike

thoese

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Reply with quote  #11 
Hi Mike,

Sometimes getting the install to work on Small Business Server or a server with MS Sharepoint installed can be a little tricky. 

After staring the application pool and then attempting to open Web Tracks you will notice in IIS that the application pool stops once you attempt to access the page.  The cause for this is most likely in the applicationhost.config file.

Here is an article that describes this in more detail...

http://blog.v1corp.com/2010/08/17/iis-errors-when-running-32-bit-application-pools-on-sbs-2008/

You can use the event viewer to see what is causing the crash and then edit the applicationhost.config file to set the preCondition=”bitness64″ for any dlls which are causing this. 

Another alternative would be to run the demo on a computer that doesn't have sharepoint or Small business server apps running.

Thanks,

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