Gritware Support Forums

Lease

bobh — Mon, 26 Jul 2010 15:41:22 GMT

Would it be possible to have a place to track equipment on lease in future versions?

Patch 722 error

wstewart — Mon, 28 Jun 2010 18:13:51 GMT

I have tried this on two different clients (Vista 64 and XP 32), the result is the same. I have MT 2009 V. 7.12.

The error is:

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer at that you have the correct upgrade patch.

Forum: Mouse Tracks

Disabling Helpdesk selection

elpalmer — Thur, 15 Apr 2010 20:37:38 GMT

We would like to remove or at least disable the helpdesk selection from Mouse Tracks Web, and use just the knowlegebase feature.

I noticed in the mtHeader.ascs a "urldisabled=" in the helpdesk image tag. Is there a way for us to signify that the helpdesk menu item is disabled? Can I just remove the whole menu item by editing the mtHeader.ascx? Any help you can provide would be greatly appreciated!!!

Forum: Mouse Tracks Web

Admin cant get in (urgent)

jsinclair — Sun, 11 Apr 2010 22:39:22 GMT

Hi There,

we have a major problem, for some reason the admin user is saying incorrect password but I know I am inputting it correctly.

There are only 2 of us that use the MT Windows client and neither of us has changed the password!

neither of us have logged in for a few days (due to the weekend)

I tried to connect to a old backup copy of MT and it said the same "invalid user name or password"

I opened the database and checked the tbl_user table and the user exists, the userpassword field is the same in the backup copy of MT as well as the live one.

I have had a few tickets created over the weekend so I would like to continue with the live version of MT.

We are still runnning 7.2.1

I did do an active directory sync on friday, but I have been logging into MT as user 'admin'. There is an AD group 'Admin' which isn't a user, but the backup version of MT I was trying to log into was from before the AD sync so not sure why I wouldn't be able to log into that one either.

any ideas? what do you recommend?

Thanks

Jonathan

Forum: Mouse Tracks

Feedback

enguyen — Wed, 31 Mar 2010 13:50:55 GMT

My company is big on customer feedback. It would be great if Mouse Tracks includes this feature.

Forum: Mouse Tracks

Export Data List freeze

tzingale — Mon, 15 Mar 2010 18:10:05 GMT

I am trying to use the Export Data List button to export the data to an Excel spreadsheet, but it keeps freezing Mouse Tracks. I have to kill the process and restart the application to get access to the data again. I have v7.22 installed but cannot find any other posts regarding this topic. I have tried waiting for hours just to see if it would ever respond, but it never does. I have attached a screen shot of what the application looks like when I click the button. I believe it is supposed to prompt me for confirmation once I click the button, but there are no other windows present.

Forum: Mouse Tracks

Cant download patch 722

nfalloon — Mon, 15 Mar 2010 00:28:11 GMT

When I try and click on the link to download patch 722 I get the attached error. I've added Gritware into trusted sites.

I have several Win7 PC's now, so really need to install it.

Forum: Mouse Tracks

Re-Audit Button

jdelaria — Thur, 11 Mar 2010 18:47:05 GMT

I would love to see a "Re-Audit" button next to the "Last Audit Update" field in the Computers Module.

Forum: Mouse Tracks

Is it possible for a user to close off a ticket?

jsinclair — Sun, 28 Feb 2010 23:13:42 GMT

Hi There,

I can't seem to find a way that a user can close an open ticket they created on the website.

Is there a way and I am missing something?

This would be handy for requests etc where they change their mind or manage to work out the problem for themselves.

Thanks

J

Forum: Mouse Tracks Web

Automatic In Progress

gkurnicki — Thur, 25 Feb 2010 16:24:56 GMT

Would be nice if there was an option built into the software, that when writing comments into the Work Info field, then changing/closing the ticket would automatically put the Ticket Status as In Progress.

Forum: Mouse Tracks

Hit Max Users even after removing some

jsinclair — Fri, 12 Feb 2010 00:14:24 GMT

Hi There,

I allocated a laptop to a new staff member who wasn't in mousetracks yet in the Computer > General Info Tab > User ID field.

They wern't in MT so it asked to create them and seemed to create them okay.

Now when I go to users and pull them up I was trying to add their email address I get the dialog

"Maxium Number of users have been reached for the Mouse Tracks 3-user license..."

I pulled up some old users that we dont need anymore and unticked "active" in the user info tab.

I went back to the new user to add their email and I still got the Max Users dialog.

I deleted an old uesr and tried again,

but I still get the Max Users.

How do I disable old users and enable new users?

Thanks

Forum: Mouse Tracks

Admin Password not working

jsinclair — Fri, 29 Jan 2010 03:01:54 GMT

Hi There,

We have MT 7.2.1 running an access database.

We have the 3 user licence and it was allcoated to 3 people but only one of them was used until now. I removed the licence from 1 of the people and assigned is to a new user I created (new staff)

They can log into MTWeb using their Active Directory password but they couldn't get into the windows app with it.

I assigned a different password to them in MT and tried that on the MT app and that didn't work either.

I would like to get them using the MT app rather than MTWeb.

Any ideas on what I am doing wrong?

Thanks

Forum: Mouse Tracks

Spell Check

jsinclair — Tue, 26 Jan 2010 19:30:29 GMT

A spell check in the help desk description field would be handy.

Thanks.

Forum: Mouse Tracks

Audit on new domain

cstanley — Wed, 13 Jan 2010 17:07:46 GMT

I am trying to audit computers on a new domain. My username / password are the same for both domains. When I test the LDAP Query I receive a message MT Audit Wizard 7.2.1.0 'A referral was returned from the server.' The new domain is a Windows 2008 domain and I am running the client from Windows XP Pro. I am sure it's a security setting on the new domain, but I'm not sure where changes need to be made.

Forum: MT Audit

Intel Core 2 Quad

jbaker — Fri, 08 Jan 2010 18:21:52 GMT

After an audit, all of our Dell Optiplex 960's with Intel Core 2 Quads (Q9550 @ 2.83Ghz) show up as having an "Intel Pentium III Xeon processor." It has the correct number of cores listed and the correct speed but the name of the processor is wrong. It's consistent if nothing else.

Thanks

Forum: Mouse Tracks